Returns & Refunds

We want shopping with us to feel low-risk. If something is not right, we will work with you to fix it. Here is exactly how our return and refund process works — no surprises.

1. Return eligibility

We accept returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging.

Before sending anything back, please contact us first at support@alefadago.com to confirm eligibility and get the correct return warehouse address. Do not ship the package back to the address on the original parcel — if it is sent to the wrong location and gets lost, we will not be able to process your refund.

Items not eligible for return:

Clearance or final-sale items
Products marked non-returnable at checkout
Items showing signs of use, damage, or missing parts (unless the damage occurred in transit)

2. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not what you ordered, please contact us within 7 days of delivery. Send us your order number and clear photos of the item and packaging. We will review and resolve it as quickly as possible.

In these cases, we cover the return shipping cost. You can use any trackable shipping service and submit the receipt — we will reimburse the shipping cost along with your full refund, returned to your original payment method.

3. Returns for personal reasons

If you would like to return an item for personal reasons — you changed your mind, it is not quite what you expected, or you no longer need it — you are welcome to do so within 30 days, as long as the item is unused and in original condition.

In these cases, return shipping costs are the customer's responsibility. The original shipping fee (if any) is also non-refundable. Please use a trackable shipping service to protect your return.

4. How to start a return

Follow these steps to request a return:

Step 1 — Email us at support@alefadago.com with your order number and the reason for your return.
Step 2 — We will confirm eligibility and send you the correct return warehouse address. Do not return anything before receiving this address.
Step 3 — Ship the item using a trackable service and send us your tracking number.
Step 4 — Once the warehouse receives and inspects the item, we will process your refund within 1 to 3 business days.

You will receive an email confirmation once your refund has been issued.

5. Refund timeline

Refunds are returned to your original payment method. Here is the full timeline:

Warehouse inspection and processing: 1 to 3 business days after the returned item is received
Refund posted to your account: 3 to 5 business days after processing, depending on your bank or payment provider
Email confirmation: Sent once the refund has been issued

No restocking fees. No hidden deductions. The refund amount will be exactly what you are owed.

6. Exchange policy

We do not offer direct exchanges. If you would like a different item — different size, color, or model — the simplest process is:

Start a return for your original order following the steps above.
Once your refund is confirmed, place a new order for the item you want.

This way your new order ships as quickly as possible without waiting on a manual swap.

7. Order cancellation

If you need to cancel an order, contact us as soon as possible. Orders can be cancelled before they enter fulfillment. Once an order has been processed and shipped, it cannot be cancelled — but you can request a return after delivery in line with this policy.

8. No hidden fees

The price shown at checkout is the final amount you pay. We do not charge restocking fees, and we do not require subscriptions or hidden commitments of any kind.